Grievance Redressal Committee

  1. Dr. Sanjay K Chattopadhyay, Professor & Head (R & D) - Chairman
  2. Mr. K. M. Bhaskaran, Deputy Director (A & A)
  3. Ms. Afsha Siddiqui, Assistant Director (IT)
  4. Mr. S.M.Kale, Section Officer (B & A)
  5. Ms. Sunita Yadav, Telephone Operator
The procedure and scope of grievance cum complaint redressal committee shall be as under:

Terms of Reference:
  1. The Committee shall receive the application/complaint from employees as well as public  and acknowledge the receipt within 3 days.
  2. The Committee shall study, analysis and submit its recommendations to the Director within 15 days from the date of receipt of application/complaint.
  3. The recommendation submitted by the Grievance Redressal Committee shall be viewed and considered by Director. Director may consult Secretary if required before taking a decision and disposing of the Grievance/Petition.
  4. The grievance needs to be redressed and disposed off as soon as possible however not exceeding 30 days from the date of receipt, in the case of employee and 60 days in the case of public.
  5. However under circumstance a policy decision is warranted, the subject matter may be referred by Director to Chairman Governing Body with request for direction and guidance.
  6. The Institute is in the process of redesigning its websites and shall incorporate the directives as received. The centralized public grievance redress and monitoring system (CPGRAMS) shall soon thereafter be implemented as desired.